Roanoke Technician Metrics
Performance Goals
NPS – 70%
FCR – 95%
Install Repeats – 4%
TC Repeats – 4%
Total Repeats – 4%
OTA – 96%
Completion Rate – 85%
SQT Compliance – 90%
SQT Pass – 90%
Roanoke Performance
Tech # | Rank | Score | NPS | FCR | Install Repeats | TC Repeats | Total Repeats | SQT Compliance | SQT Pass | OTA | Completion % | SMS tNPS | Eligible for Bonus? | Bonus Amount | Reason Not Eligible |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Select Tech # Below | |||||||||||||||
94710 | |||||||||||||||
43145 | 100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 97.44 | ||||||||
16407 | 1 | 8.0 | 50.00 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 100.00 | 100.00 | 98.33 | ||||
69318 | 2 | 8.0 | -100.00 | 98.28 | 2.08 | 0.00 | 1.32 | 100.00 | 100.00 | 100.00 | 96.20 | ||||
Tech # | SMS tNPS |
Last Updated on April 15, 2024 4:32 pm