Gulf Coast Technician Metrics
Performance Goals
NPS – 70%
FCR – 95%
Install Repeats – 4%
TC Repeats – 4%
Total Repeats – 4%
OTA – 96%
Completion Rate – 85%
SQT Compliance – 90%
SQT Pass – 90%
Gulf Coast Performance
Tech # | Rank | Score | NPS | FCR | Install Repeats | TC Repeats | Total Repeats | SQT Compliance | SQT Pass | OTA | Completion % | SMS tNPS | Eligible for Bonus? | Bonus Amount | Reason Not Eligible |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Select Tech # Below | |||||||||||||||
11418 | 4 | 8.0 | 0.00 | 100.00 | 0.00 | 4.17 | 1.92 | 94.87 | 91.89 | 100.00 | 87.50 | ||||
84104 | 11 | 0.0 | -100.00 | 100.00 | 7.69 | 12.50 | 8.82 | 80.00 | 91.67 | 57.14 | 91.18 | ||||
62931 | 1 | 10.0 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 100.00 | 100.00 | 82.93 | |||||
78517 | 8 | 5.0 | 100.00 | 93.10 | 6.06 | 4.88 | 5.41 | 96.61 | 100.00 | 94.74 | 90.00 | ||||
62514 | 1 | 10.0 | 100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 100.00 | 100.00 | 93.33 | ||||
55086 | 6 | 5.0 | 100.00 | 95.24 | 7.14 | 0.00 | 3.45 | 89.47 | 94.12 | 91.67 | 80.00 | ||||
69665 | 7 | 5.0 | 50.00 | 92.31 | 0.00 | 7.14 | 4.17 | 92.86 | 92.31 | 100.00 | 96.00 | ||||
39933 | 9 | 3.0 | 60.00 | 100.00 | 0.00 | 0.00 | 0.00 | 78.95 | 96.67 | 85.71 | 82.00 | ||||
13107 | |||||||||||||||
52589 | 5 | 5.0 | 75.00 | 100.00 | 0.00 | 0.00 | 0.00 | 51.35 | 100.00 | 87.50 | 87.50 | ||||
57523 | 10 | 3.0 | 66.67 | 94.12 | 6.06 | 4.65 | 5.26 | 98.48 | 95.38 | 95.24 | 94.81 | ||||
50873 | |||||||||||||||
58848 | |||||||||||||||
56775 | 3 | 8.0 | 100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 97.56 | 75.00 | 92.86 | 80.88 | ||||
42146 | |||||||||||||||
Tech # | SMS tNPS |
Last Updated on April 15, 2024 4:27 pm