New Orleans Technician Metrics
Performance Goals
NPS – 70%
FCR – 95%
Install Repeats – 4%
TC Repeats – 4%
Total Repeats – 4%
OTA – 96%
Completion Rate – 85%
SQT Compliance – 90%
SQT Pass – 90%
New Orleans Performance
Tech # | Rank | Score | NPS | FCR | Install Repeats | TC Repeats | Total Repeats | SQT Compliance | SQT Pass | OTA | Completion % | SMS tNPS | Eligible for Bonus? | Bonus Amount | Reason Not Eligible |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Select Tech # Below | |||||||||||||||
74634 | 2 | 8.0 | 100.00 | 100.00 | 0.00 | 2.27 | 1.47 | 93.65 | 93.22 | 95.00 | 88.16 | ||||
52274 | 4 | 8.0 | 95.24 | 87.50 | |||||||||||
42232 | 1 | 10.0 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 85.71 | 100.00 | 88.89 | |||||
56837 | 5 | 5.0 | 100.00 | 95.24 | 11.54 | 0.00 | 7.32 | 100.00 | 93.94 | 88.89 | 75.93 | ||||
26022 | 3 | 8.0 | 100.00 | 2.50 | 0.00 | 1.61 | 97.37 | 100.00 | 94.44 | 76.54 | |||||
26196 | |||||||||||||||
9897 | |||||||||||||||
Tech # | SMS tNPS |
Last Updated on April 15, 2024 4:26 pm