Macon Technician Metrics
Performance Goals
NPS – 70%
FCR – 95%
Install Repeats – 4%
TC Repeats – 4%
Total Repeats – 4%
OTA – 96%
Completion Rate – 85%
SQT Compliance – 90%
SQT Pass – 90%
Macon Performance
Tech # | Rank | Score | NPS | FCR | Install Repeats | TC Repeats | Total Repeats | SQT Compliance | SQT Pass | OTA | Completion % | SMS tNPS | Eligible for Bonus? | Bonus Amount | Reason Not Eligible |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Select Tech # Below | |||||||||||||||
92058 | 10 | 8.0 | 75.00 | 100.00 | 0.00 | 7.69 | 3.77 | 90.63 | 100.00 | 90.48 | 85.00 | ||||
18558 | 1 | 10.0 | 100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 85.71 | 100.00 | 90.24 | ||||
69594 | |||||||||||||||
2558 | 12 | 5.0 | 100.00 | 12.50 | 0.00 | 7.14 | 100.00 | 100.00 | 87.50 | 79.41 | |||||
33779 | |||||||||||||||
80926 | 1 | 10.0 | 100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 98.39 | 96.43 | 91.14 | ||||
48783 | 6 | 8.0 | 0.00 | 100.00 | 0.00 | 0.00 | 0.00 | 96.43 | 100.00 | 100.00 | 90.63 | ||||
60229 | 1 | 10.0 | 100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 100.00 | 100.00 | 85.29 | ||||
37359 | 1 | 10.0 | 100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 100.00 | 100.00 | 90.70 | ||||
88787 | 13 | 5.0 | 100.00 | 0.00 | 50.00 | 33.33 | 0.00 | 100.00 | 60.00 | ||||||
53981 | 5 | 10.0 | 100.00 | 94.44 | 6.25 | 0.00 | 2.94 | 100.00 | 100.00 | 100.00 | 88.57 | ||||
74521 | 6 | 8.0 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 100.00 | 94.12 | 82.26 | |||||
24690 | 6 | 8.0 | 100.00 | 0.00 | 0.00 | 0.00 | 60.00 | 100.00 | 100.00 | 100.00 | |||||
75156 | 11 | 5.0 | 100.00 | 93.10 | 8.00 | 4.35 | 6.25 | 100.00 | 100.00 | 95.65 | 90.20 | ||||
90429 | 6 | 8.0 | 100.00 | 0.00 | 0.00 | 0.00 | 81.82 | 100.00 | 100.00 | 54.55 | |||||
39168 | |||||||||||||||
25399 | 100.00 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 84.62 | ||||||||
82818 | |||||||||||||||
81517 | |||||||||||||||
Tech # | SMS tNPS |
Last Updated on April 15, 2024 4:24 pm