Beltway Technician Metrics
KPI Goals
NSR Affecting KPI’s
- FTR – 92% – This KPI has a 35% weighting for NSR
- tNPS – 92.5% – This KPI has a 35% weighting for NSR
- Tool Usage – 98.5% – This KPI has a 30% weighting for NSR
Additional KPI’s
- PHT Pure Pass – 95%
- OTA – 99%
- 48hr Callback – 7%
- Ingress Test Ran – 99%
Goals for Bonus
Points
- Points are awarded for each of the NSR affecting KPI’s based on the same weighting system used by Comcast.
- FTR – 3.5 points awarded if the 92% goal is met.
- tNPS – 3.5 points awarded if the 92.5% goal is met.
- Tool Usage – 3 points awarded if the 98.5% goal is met.
Score and Bonus Awards
- 10 – 10% of month’s earnings
- 6.5 or Greater – 5% of month’s earnings
- 3.5 or Greater – 2.5% of month’s earnings
Pre-Qualifier
- Must achieve a drivers score of greater than 75%.
Region KPI’s (NSR Affecting)
Beltway East
Beltway West
Tech Number | Rank | Score | FTR | PHT | PHT Pure Pass | Tech Sat | tNPS | OTA | Contact w/in 48hrs | Ingress Test Ran | Ingress Test Passed | Tool Usage Rate | Eligible for Bonus? | Bonus Amount | Reason Not Eligible |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Select Tech # Below | |||||||||||||||
7501 | |||||||||||||||
7508 | 100.00 | 0.00 | 0.00 | ||||||||||||
7517 | 56 | 6.5 | 75.00 | 100.00 | 100.00 | 100.00 | 0.00 | 100.00 | 300.00 | 100.00 | |||||
7525 | 50 | 6.5 | 87.50 | 100.00 | 100.00 | 100.00 | 0.00 | 100.00 | 800.00 | 100.00 | |||||
7534 | 70 | 6.5 | 87.50 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 500.00 | 100.00 | Yes | 5% | ||
7538 | 0.00 | ||||||||||||||
7553 | 23 | 10.0 | 100.00 | 100.00 | 100.00 | 100.0 | 80.00 | 0.00 | 100.00 | 400.00 | 100.00 | Yes | 10% | ||
7555 | |||||||||||||||
7572 | 15 | 10.0 | 94.40 | 100.00 | 100.00 | 100.0 | 100.00 | 5.30 | 100.00 | 1,200.00 | 100.00 | ||||
7591 | 34 | 6.5 | 88.90 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 700.00 | 100.00 | ||||
7900 | 0.00 | ||||||||||||||
7902 | 0.00 | ||||||||||||||
7906 | 0.00 | 0.00 | |||||||||||||
7907 | 16 | 10.0 | 93.30 | 100.00 | 100.00 | 100.0 | 100.00 | 12.50 | 100.00 | 700.00 | 100.00 | ||||
7908 | |||||||||||||||
7909 | 2 | 10.0 | 100.00 | 100.00 | 100.00 | 100.0 | 100.00 | 14.30 | 100.00 | 500.00 | 100.00 | ||||
7910 | 0.00 | ||||||||||||||
7911 | |||||||||||||||
7912 | 8 | 10.0 | 100.00 | 100.00 | 100.00 | 100.00 | 0.00 | 100.00 | 200.00 | 100.00 | |||||
7913 | 23 | 10.0 | 100.00 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 400.00 | 100.00 | Yes | 10% | ||
7914 | 0.00 | ||||||||||||||
7915 | 52 | 7.0 | 100.00 | 83.33 | 100.00 | 100.00 | 14.30 | 100.00 | 500.00 | 83.30 | Yes | 5% | |||
7917 | 0.00 | ||||||||||||||
7920 | 75.00 | 100.00 | 0.00 | 0.00 | |||||||||||
7921 | 0.00 | ||||||||||||||
7923 | 51 | 6.5 | 71.40 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 600.00 | 100.00 | ||||
7924 | 34 | 10.0 | 93.30 | 100.00 | 100.00 | 100.0 | 92.86 | 0.00 | 100.00 | 1,100.00 | 100.00 | Yes | 10% | ||
7926 | 0.00 | ||||||||||||||
7927 | 5 | 10.0 | 92.30 | 100.00 | 100.00 | 100.0 | 92.31 | 14.30 | 100.00 | 1,200.00 | 100.00 | ||||
7928 | 100.00 | 100.00 | 0.00 | 0.00 | |||||||||||
7931 | 0.00 | ||||||||||||||
7932 | |||||||||||||||
7933 | 4 | 10.0 | 100.00 | 100.00 | 100.00 | 100.0 | 90.91 | 16.70 | 100.00 | 800.00 | 100.00 | ||||
7934 | 53 | 6.5 | 80.00 | 100.00 | 100.00 | 100.0 | 100.00 | 40.00 | 100.00 | 300.00 | 100.00 | ||||
7935 | 23 | 10.0 | 100.00 | 100.00 | 100.00 | 0.00 | 0.00 | 100.00 | 400.00 | 100.00 | Yes | 10% | |||
7936 | 77 | 6.5 | 60.00 | 100.00 | 100.00 | 100.0 | 100.00 | 16.70 | 100.00 | 400.00 | 100.00 | Yes | 5% | ||
7938 | |||||||||||||||
7940 | 0.00 | ||||||||||||||
7941 | 52 | 6.5 | 83.30 | 100.00 | 100.00 | 100.0 | 100.00 | 16.70 | 100.00 | 300.00 | 100.00 | ||||
7942 | 23 | 10.0 | 100.00 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 300.00 | 100.00 | Yes | 10% | ||
7943 | 74 | 6.5 | 75.00 | 100.00 | 100.00 | 66.67 | 0.00 | 100.00 | 400.00 | 100.00 | Yes | 5% | |||
3023 | |||||||||||||||
7946 | 34 | 6.5 | 66.70 | 100.00 | 100.00 | 100.00 | 20.00 | 100.00 | 400.00 | 100.00 | |||||
7947 | 12 | 10.0 | 100.00 | 100.00 | 100.00 | 90.00 | 0.00 | 100.00 | 500.00 | 100.00 | |||||
7948 | 41 | 6.5 | 100.00 | 100.00 | 100.00 | 0.0 | 77.78 | 7.70 | 100.00 | 600.00 | 100.00 | ||||
7950 | 23 | 10.0 | 100.00 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 400.00 | 100.00 | Yes | 10% | ||
7951 | 0.00 | ||||||||||||||
7952 | 12 | 10.0 | 100.00 | 100.00 | 100.00 | 100.00 | 0.00 | 100.00 | 300.00 | 100.00 | |||||
7953 | 0.00 | ||||||||||||||
7955 | 72 | 6.5 | 83.30 | 100.00 | 100.00 | 100.0 | 100.00 | 10.00 | 100.00 | 100.00 | 100.00 | Yes | 5% | ||
7957 | 52 | 7.0 | 100.00 | 81.82 | 100.00 | 100.0 | 90.00 | 18.20 | 100.00 | 900.00 | 81.80 | Yes | 5% | ||
7959 | 85 | 3.5 | 55.60 | 83.33 | 100.00 | 100.0 | 85.71 | 7.70 | 100.00 | 500.00 | 83.30 | ||||
7960 | 0.00 | ||||||||||||||
7961 | 37 | 6.5 | 71.40 | 100.00 | 100.00 | 100.00 | 14.30 | 100.00 | 300.00 | 100.00 | |||||
7963 | 0.00 | ||||||||||||||
7964 | |||||||||||||||
7965 | 0.00 | 0.00 | 0.00 | ||||||||||||
7967 | 23 | 10.0 | 100.00 | 100.00 | 100.00 | 100.00 | 0.00 | 100.00 | 100.00 | 100.00 | Yes | 10% | |||
7968 | |||||||||||||||
7969 | |||||||||||||||
7971 | |||||||||||||||
7974 | 34 | 6.5 | 85.70 | 100.00 | 100.00 | 100.0 | 100.00 | 9.10 | 100.00 | 600.00 | 100.00 | ||||
7977 | 0.00 | ||||||||||||||
7978 | |||||||||||||||
7979 | 0.00 | ||||||||||||||
7981 | 0.00 | ||||||||||||||
7983 | 1 | 10.0 | 100.00 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 200.00 | 100.00 | ||||
7984 | 0.00 | ||||||||||||||
7985 | 0.00 | No | |||||||||||||
7986 | 12 | 10.0 | 100.00 | 100.00 | 100.00 | 100.00 | 0.00 | 100.00 | 200.00 | 100.00 | |||||
7987 | 57 | 6.5 | 70.00 | 100.00 | 100.00 | 100.0 | 100.00 | 30.00 | 100.00 | 1,000.00 | 100.00 | ||||
7988 | 76 | 6.5 | 66.70 | 100.00 | 100.00 | 100.00 | 33.30 | 100.00 | 300.00 | 100.00 | Yes | 5% | |||
7989 | 51 | 6.5 | 85.70 | 100.00 | 100.00 | 100.00 | 11.10 | 100.00 | 200.00 | 100.00 | |||||
7992 | 0.00 | ||||||||||||||
7993 | 6 | 10.0 | 100.00 | 100.00 | 87.50 | 100.0 | 100.00 | 18.20 | 100.00 | 800.00 | 100.00 | ||||
7995 | 70 | 6.5 | 87.50 | 100.00 | 100.00 | 100.0 | 100.00 | 16.70 | 100.00 | 1,200.00 | 100.00 | Yes | 5% | ||
7998 | 71 | 3.0 | 80.00 | 100.00 | 100.00 | 0.0 | 100.00 | 20.00 | 100.00 | 300.00 | 100.00 | ||||
7999 | 50 | 6.5 | 90.90 | 100.00 | 100.00 | 100.0 | 83.33 | 0.00 | 100.00 | 600.00 | 100.00 | ||||
8010 | 41 | 6.5 | 100.00 | 100.00 | 100.00 | 50.0 | 75.00 | 20.00 | 100.00 | 400.00 | 100.00 | ||||
8013 | 103 | 3.0 | 91.70 | 100.00 | 100.00 | 0.0 | 100.00 | 8.30 | 100.00 | 200.00 | 100.00 | No | Score is less than 3.5 | ||
8014 | 23 | 10.0 | 100.00 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 400.00 | 100.00 | Yes | 10% | ||
8017 | 35 | 6.5 | 85.70 | 100.00 | 100.00 | 100.00 | 0.00 | 100.00 | 400.00 | 100.00 | |||||
8018 | 6 | 10.0 | 100.00 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 500.00 | 100.00 | ||||
8019 | 41 | 6.5 | 50.00 | 100.00 | 100.00 | 100.00 | 0.00 | 100.00 | 200.00 | 100.00 | |||||
8021 | 53 | 6.5 | 80.00 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 400.00 | 100.00 | ||||
8022 | 53 | 6.5 | 50.00 | 100.00 | 100.00 | 100.00 | 25.00 | 100.00 | 300.00 | 100.00 | |||||
8025 | 0.00 | 100.00 | 0.00 | 0.00 | |||||||||||
8026 | 12 | 10.0 | 100.00 | 100.00 | 75.00 | 100.0 | 75.00 | 0.00 | 100.00 | 400.00 | 100.00 | ||||
8028 | 52 | 7.0 | 100.00 | 75.00 | 100.00 | 100.0 | 90.91 | 0.00 | 100.00 | 600.00 | 75.00 | Yes | 5% | ||
8031 | 0.00 | ||||||||||||||
8032 | 0.00 | ||||||||||||||
8034 | 0.00 | 0.00 | 0.00 | ||||||||||||
8038 | 8 | 10.0 | 100.00 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 700.00 | 100.00 | ||||
8039 | 0.00 | ||||||||||||||
8040 | 8 | 10.0 | 100.00 | 100.00 | 100.00 | 100.0 | 100.00 | 8.30 | 100.00 | 900.00 | 100.00 | ||||
8041 | 102 | 3.5 | 90.00 | 100.00 | 100.00 | 100.0 | 75.00 | 10.00 | 87.50 | 700.00 | 87.50 | Yes | 2.5% | ||
8042 | 0.00 | ||||||||||||||
8045 | |||||||||||||||
8048 | 0.00 | ||||||||||||||
8051 | 72 | 6.5 | 83.30 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 400.00 | 100.00 | Yes | 5% | ||
8058 | |||||||||||||||
8061 | 0.00 | ||||||||||||||
8065 | 39 | 6.5 | 83.30 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 400.00 | 100.00 | ||||
8067 | 23 | 10.0 | 100.00 | 100.00 | 100.00 | 100.00 | 5.90 | 100.00 | 200.00 | 100.00 | Yes | 10% | |||
8070 | 37 | 7.0 | 100.00 | 50.00 | 100.00 | 100.00 | 0.00 | 100.00 | 100.00 | 50.00 | |||||
8074 | 8 | 10.0 | 100.00 | 100.00 | 100.00 | 0.00 | 50.00 | 100.00 | 200.00 | 100.00 | |||||
8076 | 12 | 10.0 | 100.00 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 300.00 | 100.00 | ||||
8082 | 74 | 6.5 | 75.00 | 100.00 | 100.00 | 75.00 | 0.00 | 100.00 | 300.00 | 100.00 | Yes | 5% | |||
8086 | |||||||||||||||
8089 | 0.00 | ||||||||||||||
8090 | |||||||||||||||
8094 | 0.00 | ||||||||||||||
8098 | |||||||||||||||
8106 | 0.00 | ||||||||||||||
8108 | 53 | 6.5 | 80.00 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 400.00 | 100.00 | ||||
8113 | 0.00 | ||||||||||||||
8124 | |||||||||||||||
8132 | 0.00 | ||||||||||||||
8133 | 214 | 6.5 | 84.60 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 1,200.00 | 100.00 | ||||
3204 | |||||||||||||||
8147 | 213 | 6.5 | 87.50 | 100.00 | 100.00 | 100.0 | 100.00 | 10.00 | 100.00 | 800.00 | 100.00 | ||||
8148 | 175 | 10.0 | 100.00 | 100.00 | 100.00 | 100.0 | 80.00 | 16.70 | 100.00 | 600.00 | 100.00 | ||||
8157 | 215 | 6.5 | 80.00 | 100.00 | 100.00 | 100.0 | 100.00 | 20.00 | 100.00 | 400.00 | 100.00 | ||||
8178 | 175 | 10.0 | 100.00 | 100.00 | 100.00 | 100.0 | 80.00 | 0.00 | 100.00 | 200.00 | 100.00 | ||||
8181 | 246 | 3.0 | 91.70 | 100.00 | 100.00 | 0.0 | 100.00 | 0.00 | 100.00 | 1,100.00 | 100.00 | ||||
8214 | 211 | 6.5 | 91.70 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 700.00 | 100.00 | ||||
8244 | 216 | 6.5 | 75.00 | 100.00 | 75.00 | 100.0 | 100.00 | 0.00 | 100.00 | 400.00 | 100.00 | ||||
8273 | 175 | 10.0 | 100.00 | 100.00 | 100.00 | 100.0 | 100.00 | 0.00 | 100.00 | 400.00 | 100.00 | ||||
Tech Number |
Last Updated on April 26, 2024 10:27 am