Baton Rouge Technician Metrics
Performance Goals
NPS – 70%
FCR – 95%
Install Repeats – 4%
TC Repeats – 4%
Total Repeats – 4%
OTA – 96%
Completion Rate – 85%
SQT Compliance – 90%
SQT Pass – 90%
Baton Rouge Performance
| Tech # | Rank | Score | NPS | FCR | Install Repeats | TC Repeats | Total Repeats | SQT Compliance | SQT Pass | OTA | Completion % | SMS tNPS | Eligible for Bonus? | Bonus Amount | Reason Not Eligible |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Select Tech # Below | |||||||||||||||
| 42270 | 0.00 | 95.00 | 12.50 | 0.00 | 5.26 | 91.67 | 88.37 | ||||||||
| 68680 | |||||||||||||||
| 42764 | 100.00 | 92.59 | 6.45 | 2.50 | 4.23 | 100.00 | 89.87 | ||||||||
| 43084 | |||||||||||||||
| 80929 | |||||||||||||||
| 61277 | |||||||||||||||
| 6098 | 1 | 5.0 | 0.00 | 100.00 | 0.00 | 0.00 | 0.00 | 100.00 | 100.00 | 93.33 | 73.96 | ||||
| 84884 | |||||||||||||||
| 31441 | -100.00 | 100.00 | 0.00 | 2.94 | 1.85 | 93.33 | 81.82 | ||||||||
| 99414 | 100.00 | 100.00 | 0.00 | 13.64 | 5.88 | 92.31 | 75.00 | ||||||||
| 97732 | 100.00 | 100.00 | 9.68 | 5.88 | 8.33 | 100.00 | 75.00 | ||||||||
| Tech # | SMS tNPS |
Last Updated on April 15, 2024 4:28 pm